Terms and conditions · BeLive Retreats

Traducción al español pendiente: por ahora este texto se muestra en inglés. Please read these terms carefully before you register. The short version comes first, then the full terms.Please read these terms carefully before you register. The short version comes first, then the full terms.

Before you register: the short versionBefore you register: the short version

By registering, you agree to these terms and our privacy policy, so please read them first.

We're so glad you're thinking of joining us. Before you register, here's what our terms mean in everyday words. The full terms below are what you agree to when you register, so please read those too.

You're registering as an adult, and we'll treat you like one. Our retreats are for women 18 and over. We trust you to organise yourself: pay on time, read our emails and reply when appropriate. We'll send the reminders and notices set out in our terms, but we won't chase you beyond that.

Here's why that matters so much to us. Months before a retreat, we commit to the venue for every bed and every meal. About two weeks out, we give them our final numbers, and from then on those places are ours to pay for. So when a payment is late, or we can't reach you to confirm you're coming, we're left holding a bed we can't plan around, and sometimes another woman on the wait list is hoping for it. Paying on time and staying in touch is how you help us look after everyone, you included.

Paying for your place. A deposit secures your place. Your balance is due by the balance date on your registration (15 April 2027 for Godly Woman). If you register after that date, you pay in full when you register. If your balance hasn't come in by then and women are waiting, we may offer your place to the next woman. Two weeks before the retreat is the very last day we can take any payment, because that's when the venue needs our numbers. We can't take payments at the retreat, so please don't travel until you're paid in full and your place is confirmed. When you pay by bank transfer, please put your full name as the reference, then email or text your receipt to Catalina (catalina@belivecoaching.com or 0426 571 323).

If you can't come. Your deposit is non-refundable. In an emergency, we may decide to refund it. If you cancel in writing before the balance date, we'll refund everything you've paid above your deposit. From the balance date, payments aren't refunded, even if you change your mind or can't come because of something out of your control. The only exceptions are the cases in our terms and your rights under Australian Consumer Law. Up to two weeks before the retreat, you can give your place to another woman, or ask us to find someone to take it. If someone takes it and pays in full, we'll refund what you paid, deposit included, up to what she paid. If no one does, we can't refund it, because that bed still has to be paid for whether someone uses it or not.

If we have to cancel. If we cancel the retreat or make a big change to the dates or venue, you choose: a full refund, a place at the new date or a credit for another BeLive retreat within 12 months.

Looking after you. Tell us about any dietary, health or access needs, and give us an emergency contact. Our retreats are full of encouragement and prayer, but they aren't counselling or medical care. Take part as far as you feel comfortable.

Looking after each other. Be kind and respectful to every woman, volunteer and member of the venue staff. What's shared in our sessions stays there. If anyone's behaviour puts others at risk, we may ask that person to leave, without a refund except where the law requires one.

Photos and video. We take photos and video at our retreats and share them on our website, social media and other marketing. By coming, you agree to appear in them. If there's one of you that you'd rather we didn't use, ask us in writing and we'll remove it from our own website and social media where we can (a group photo may be cropped instead), and we won't use it in new posts.

Your rights. Nothing in our terms takes away your rights under Australian Consumer Law. If something's not right, talk to us first and we'll do our best to fix it.

1. Dictionary1. Dictionary

In these terms: "Agreement" means these terms and conditions, which are also our attendee agreement; "we", "us" and "BeLive Retreats" mean Catalina Meikle trading as BeLive Coaching ABN 82 510 851 878; "you" means the person registered, as named on the Registration; "Retreat" means the retreat named on your Registration; "Registration" means your completed registration form for a Place at a Retreat; "Place" means one attendee's place at a Retreat; "Price" means the price of your Place, which is fixed when the Deposit is paid and is made up of the "Deposit" and the "Balance" shown on your Registration, together with any extras you choose on your registration form, such as bedding hire, a sponsorship or a donation; "Deposit Due Date", "Early Bird Due Date" and "Balance Due Date" mean the dates shown on your Registration; "Last Payment Day" means the calendar day 14 days before the first day of the Retreat, ending at 11.59pm Brisbane time; "Business Day" means any day in Queensland except Saturday, Sunday or a public holiday; "Wait List" means our list of women waiting for a Place at the Retreat; "Contact Email" means catalina@belivecoaching.com; "Contact Phone" means 0426 571 323; "Transfer" and "Replacement" have the meanings in clauses 5 and 6.

2. The Agreement2. The Agreement

This Agreement is our terms and conditions. It is one document, it applies together with our privacy policy, and it is shown in full on the registration page and on our website. You accept this Agreement and our privacy policy when you tick the box when you register, and in any case when you pay the Deposit or any part of the Price.

Our retreats are Christian retreats for women aged 18 and over. The program includes worship, prayer, Bible teaching and testimonies, alongside workshops, meals and free time.

The version of this Agreement in place when you register is the one that applies to your Registration. We may update our terms from time to time, and they may differ for future retreats, so we encourage you to read them each time you register. An update does not change the terms of an existing Registration.

We will contact you by email, and by phone or message where needed, using the details on your registration form. Any request under this Agreement, including a cancellation, a Transfer, a Replacement or a refund, must be made in writing to the Contact Email. A request takes effect when we receive it, and we will confirm receipt. If we have not confirmed receipt within 48 hours, please contact us again before assuming we have received it. If you write from a different address, we may ask you to confirm it is you.

3. Eligibility and Your Responsibilities3. Eligibility and Your Responsibilities

You must be 18 years of age or older. We expect you to behave responsibly and as an adult. The information you give us when you register, and at any time afterwards, must be true and complete.

You are responsible for being organised: paying on time, reading our emails, replying when we ask you something and arriving on time. When you register, you must give us an email address and mobile number that you check regularly, and tell us promptly if either changes. Everything you need before the Retreat, including payment dates, what to bring and arrival times, is sent by email or shown on your registration page. Your room is given to you when you check in.

If we have used the email address and mobile number you gave us and could not reach you, and you miss a date or a change as a result, we are not responsible for what you miss, except where the failure is ours.

We may decline a Registration. If we find a price has been shown in error before you have paid the Deposit, we will tell you the correct price and you may choose not to proceed. If we decline a Registration after you have paid any amount, we will refund it in full.

4. Payment4. Payment

Your Place is secured once the Deposit (or the full Price) is paid. The Deposit is non-refundable, except in an emergency, where we may decide to refund it (see clause 5). All prices are in Australian dollars. Once you have paid the Deposit, the Price of your Place does not change. Any fees your own bank or card provider charges you for making a payment are yours to pay.

The early bird price applies only if the Deposit is paid by the Early Bird Due Date. If it is paid after that date, the Price is the full price, and the difference is added to the Balance.

The Balance is due by the Balance Due Date. If you register after the Balance Due Date, the full Price is due when you register. When you pay by bank transfer, please use your full name as the payment reference.

Where the Balance has not been paid by the Balance Due Date and there are women on the Wait List: we may offer your Place to the next woman on the Wait List. Your Place is released only when she has paid for it in full under clause 5. Until then you may keep your Place by paying the Balance in full by the Last Payment Day, and her offer then lapses. If she pays in full first, clause 5 applies to what you have paid. If no one does, what you have paid is not refunded. We will email and message you at least three days before we offer your Place, and we will not offer it if the delay in payment was caused by us.

Where your Place has not been released: you may still pay the Balance late, up to the Last Payment Day. The Last Payment Day is the last day we accept any payment, because the venue requires our final numbers so that catering and rooms are organised, and we do not take new Registrations after it. If the Balance has not been paid by the Last Payment Day, we may cancel your Registration, and what you have paid is not refunded unless you are replaced under clause 5.

A payment counts on the date shown on your bank receipt, provided you email it to the Contact Email or text it to the Contact Phone the same day (Brisbane time) and the money reaches our account within three Business Days. Otherwise it counts on the day the money reaches our account. We may ask for a bank statement showing the date. If the money does not reach our account, the payment is treated as not made, and we will tell you. This decides whether a payment is on time for the Deposit Due Date, the Early Bird Due Date, the Balance Due Date and the Last Payment Day.

If you have paid the Deposit and still owe the Balance, we usually send one reminder email in the week before the Balance Due Date. It is a courtesy only, and the Balance is due whether or not you receive it.

We do not accept payments at the Retreat. Please do not travel until your Place is paid in full and your Registration is confirmed.

5. If You Cannot Attend5. If You Cannot Attend

Subject to clause 12, all payments are non-refundable except as set out in this Agreement or where we decide otherwise. The Deposit is not refunded, except in an emergency, where we may decide to refund it. Except on a cancellation before the Balance Due Date or a Replacement under this clause, we do not give refunds if you change your mind or cannot attend, including where you are ill, your personal circumstances change, your travel is disrupted, something else outside your control prevents you from attending, or you arrive late or leave early, or for sessions, meals or activities you choose not to attend.

Cancelling before the Balance Due Date: you may cancel your Registration by email to the Contact Email. If we receive your request before the Balance Due Date shown on your Registration, we will refund everything you have paid that has reached our account, except the Deposit, within 14 days of receiving your request, to the account or card you paid from (or as clause 6 provides for a transferred Place). If you paid in full without a separate Deposit, the amount kept is the Deposit shown for the Retreat. From the Balance Due Date, cancelling does not give a refund.

At any time up to the Last Payment Day, if you cannot attend, you may also transfer your Place under clause 6 (a "Transfer"), or ask us in writing to replace you (a "Replacement").

You are replaced when another woman registers for your Place at the Retreat at our current price, without any discount, and pays it in full, with her payment counting under clause 4 on or before the Last Payment Day. She must be a woman who, when you ask us to replace you, is not already registered for or paid for the Retreat and has not already asked us to register her for it. A woman on the Wait List qualifies. A payment made by you, or that you repay to her, does not count. If two women pay for the one Place, the one whose payment counts first takes it, and we refund the other in full.

If you are replaced, we will refund what you have paid us for the Place, including the Deposit, up to the amount the woman who replaces you paid, within 14 days after her final payment reaches our account. If her payment is later reversed, we may recover the refund from you. You keep your Place until you are replaced, and you may withdraw your request before then. If no one replaces you by the Last Payment Day, no refund is due. This clause also applies where your Place is released or your Registration cancelled under clause 4.

A woman you find must register and pay through us like any other Registration. We may offer your Place to the Wait List in order at the same time, and this clause decides who takes it. We do not have to advertise your Place elsewhere. A Transfer request that is refused, withdrawn or not completed does not stop you asking for a Replacement. Once a woman has been offered your Place under this clause, you may not also transfer it. A Place that has been transferred is dealt with under clause 6.

Your Place is for the Retreat you registered for. Except under clause 7, it cannot be moved to a different Retreat or a later date. We strongly recommend travel insurance that covers cancellation.

6. Transferring Your Place6. Transferring Your Place

You may ask in writing to transfer your Place to another woman aged 18 or over, up to the Last Payment Day. She must not already hold a Place on the Retreat. Your request must include her name and contact details and confirm she is happy for you to share them with us. We will not unreasonably refuse a Transfer. The Transfer must be completed, with her registration details and acceptance, by the Last Payment Day. After the Balance Due Date, a Place can only be transferred once it is paid in full.

Before she accepts, we will email her what has been paid, what is still owing and when it is due, and we keep a record of what we told her. The Place becomes hers once she has completed her own registration details (including her emergency contact; any dietary, health or access needs; and her choice about emails), confirmed she is 18 or over and accepted this Agreement and our privacy policy. From then on, the Place and this Agreement apply to her, and you no longer hold a Place at the Retreat.

What you have paid stays with the Place, and the Place keeps the Price it was registered at. Whatever is still owing becomes hers to pay, by the Balance Due Date on your Registration or seven days after she accepts, whichever is later, but never after the Last Payment Day. If fewer than seven days remain before the Last Payment Day, the full Balance is due when she accepts. Once the Transfer is complete you have no further liability for the Place, and if she does not pay, clause 4 applies to the Place.

A Place can be transferred once. If she cannot then attend, the Place cannot be transferred again, and clause 5 applies to her as it would to you, once she has paid us in full. We do not charge a fee for a Transfer. Any payment between the two of you is a private arrangement, and we do not collect, hold or refund it. If a refund becomes due on a transferred Place, we pay all of it to the woman who now holds the Place, including what you paid us, and you have no claim on it. A Place at a rescheduled Retreat, or a credit, also goes to the woman who holds the Place.

7. If We Cancel or Change the Retreat7. If We Cancel or Change the Retreat

We may need to make reasonable changes, such as to speakers, session times, activities, meals or room allocations, while keeping the Retreat to a comparable standard. Subject to clause 12, these are not significant changes and do not give a right to a refund. We will let you know of any change that affects you before the Retreat where we can.

If we cancel the Retreat, or significantly change its dates or venue, we will offer you, at your choice: a full refund of everything you have paid, including the Deposit; a Place at the rescheduled Retreat; or a credit for another retreat run by us. A credit equals the amount you have paid and must be used for a retreat that begins within 12 months of the original Retreat date. If we do not run a retreat within that period, we will refund the credit. If you choose a refund, we will pay it to the account or card you paid from within 14 days of you telling us your choice.

This clause also applies where the cancellation or change is caused by something outside our reasonable control, such as severe weather, natural disaster, a public health order, the venue becoming unavailable or the illness of a key speaker or leader. Subject to clause 12, we are not otherwise liable for a failure or delay caused by such an event. If the Retreat is cancelled or changed, we are not responsible for travel, accommodation or other costs you have paid to anyone else, except to the extent the law makes us responsible.

8. Arrival and Attendance8. Arrival and Attendance

Your arrival and check-in times are shown on your registration page and sent to you before the Retreat. Please plan your travel to arrive within them, and if you know you will be late, call or message us before the Retreat starts. If you arrive late for reasons that are not ours, your room may not be ready straight away, and sessions, meals or activities you miss cannot be repeated or refunded.

Places are for the women registered only. Guests, partners and children cannot attend or stay. We may refuse check-in to a woman whose Place is not paid in full. If you do not arrive and have not contacted us, clause 5 applies as if you had cancelled. If you choose to leave the Retreat early, you do so at your own cost and responsibility, and no refund is due for the time you miss.

9. Health and Safety9. Health and Safety

You must tell us when you register about any dietary needs and allergies, and any physical or mental health condition, injury, medication or access need that may affect your participation or your safety, and update us if anything changes. The kitchen and our team rely on what you tell us. We will do our best to meet dietary needs but cannot guarantee that every need can be met, so if your needs are complex, please check with us before you pay in full.

We do not medically or psychologically assess the women who attend, and accepting your Registration does not mean we have confirmed you are fit to attend. You are responsible for deciding whether you are well enough to attend and to take part in each activity. If you are unsure, please seek medical advice before the Retreat. If you are going through a mental health crisis, please talk to us before you register.

Bring any medication you need and keep it with you. Give us an emergency contact who can be reached during the Retreat should we need to contact someone. If you are unwell or hurt at the Retreat, you agree that a first aider on our team can help you, and that we can call an ambulance and your emergency contact if required. Any ambulance or medical costs that apply to you are your responsibility.

Our retreats offer spiritual encouragement and prayer. They are not counselling, therapy, crisis support or medical care, and they do not replace professional help. If you are seeing a doctor or counsellor, please continue to do so. Taking part in any activity is voluntary: you may take part as far as you feel comfortable and well, and you may stop at any time. If we have not been told about a condition that affects your safety or the safety of others, we may limit your participation in some activities.

10. Conduct10. Conduct

You must treat every woman, volunteer and member of the venue staff with kindness and respect, and follow the venue's rules and any reasonable direction from our team, particularly about safety. If something concerns you during the Retreat, please tell a member of our team straight away.

You must respect the privacy of the other women. What is shared in sessions and small groups stays there, unless someone is at risk of harm, and you must not photograph or record another woman without her permission. While we ask every woman to keep what is shared private, we cannot guarantee that others will, so please share only what you are comfortable sharing. The teaching, worship and materials at the Retreat belong to BeLive Retreats or the speaker, and you must not record or share sessions without our permission.

You must not bring or use illegal drugs at the Retreat, or take part in sessions while affected by alcohol. If you deliberately or carelessly damage the venue's property, you may be asked to pay the reasonable cost of repair.

If someone's behaviour puts others at risk, or she seriously or repeatedly breaches this clause, our retreat leader may ask her to leave the Retreat and will tell her why. If she is asked to leave, no refund is due except where the law requires one, any extra cost of her leaving early is hers, and we will help arrange her safe departure where we reasonably can. We are not responsible for the behaviour of other women at the Retreat, but we will act on any concern you raise with us.

11. Photography and Video11. Photography and Video

We take photos and video at the Retreat for use on our website, social media and other marketing. By registering for and attending the Retreat, you agree to us taking and using photos and video of you for these purposes, without payment to you. If you ask us in writing to remove a published photo or video of you, we will remove it from our own website and social media where we can, and we will not use it in new posts. We cannot recall copies others have already shared, and an image of a group may be cropped instead of removed. We use these images for our own marketing only, and we do not sell them.

12. Consumer Rights and Responsibility12. Consumer Rights and Responsibility

Nothing in this Agreement excludes, restricts or changes your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or compensation for a major failure, and compensation for any other reasonably foreseeable loss.

Retreat activities carry the ordinary risk of any activity. We take reasonable care, and we ask you to look after yourself and take part within your limits.

13. Travel and Belongings13. Travel and Belongings

You are responsible for arranging your own travel to and from the Retreat. You are responsible for your own belongings and, subject to clause 12, we are not responsible for their loss or damage.

14. Your Information14. Your Information

We may email you about future BeLive retreats and events unless you tick "I don't want to receive emails about future events" when you register. You can stop these emails at any time using the link in any of them. Health, allergy and emergency contact details are deleted 90 days after the Retreat, except a record of any injury or incident that we need to keep for longer. More detail is in our privacy policy.

15. Concerns and Disputes15. Concerns and Disputes

If you are unhappy with anything, please email us first so we can try to put it right. If we cannot resolve it between us, either of us may suggest mediation before taking any other step. This does not limit your right to contact the Office of Fair Trading in Queensland.

16. The Early Bird List16. The Early Bird List

Joining the early bird list is not a Registration, and it does not hold a Place or a price. We intend to contact you when early bird registrations open. If a retreat does not go ahead, we will let you know.

17. General17. General

This Agreement is governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction. If any part of this Agreement cannot be enforced, the rest of it still applies. If a translation of this Agreement differs from the English, we will apply the wording that is more favourable to you. The short version at the start of this document is a summary to help you, and the terms in clauses 1 to 17 are what you agree to. If the short version and these terms ever differ, we will apply whichever is more favourable to you.